Question 1

How does the audit work?

Accepted Answer

You upload your medical bill (PDF or photo). Our AI reviews every line item against US billing standards and identifies errors, overcharges, and rights violations. You receive a full report with a dispute letter ready to send. The entire process takes under 2 minutes.

Question 2

What error types do you check for?

Accepted Answer

We check several categories: duplicate charges (same item billed more than once), upcoding (a service billed under a more expensive code), unbundling (services split to inflate the total), cancelled services billed (procedures never performed), drug markup against NADAC and ASP benchmarks, DRG length-of-stay context, and in/out-of-network misclassification.

Question 3

Is my medical data safe?

Accepted Answer

Yes. Your bill is analyzed and immediately discarded. We do not store any medical documents, personal information, or bill data. No account is required. Nothing is saved to any database.

Question 4

What if the AI missed something?

Accepted Answer

We stand behind our audit. If you believe our AI missed a billing error, contact us at support@billsurgery.com and we will refund your payment in full. No questions asked.

Question 5

Can I dispute a bill I already paid?

Accepted Answer

Yes. In most states you have up to 12 months after payment to dispute billing errors and request a refund. Some states allow longer. Your report includes a retroactive dispute letter specifically for paid bills, and a note on the deadline for your state if you provide it.

Question 6

What if I only have a summary bill, not an itemized one?

Accepted Answer

We can still analyze a summary bill and flag in/out-of-network issues and No Surprises Act violations. However, most billing errors are only visible in the itemized version. You have a legal right to request your itemized bill from any hospital. Most provide it within 3 to 5 business days upon written or verbal request.

Question 7

Does this work for uninsured patients?

Accepted Answer

Yes. We have a dedicated audit for uninsured and self-pay patients at a reduced price of $19. It includes your rights as an uninsured patient, a check for charity care eligibility, and a charity care request letter in addition to the standard dispute letter.

Question 8

What is the No Surprises Act?

Accepted Answer

The No Surprises Act (2022) protects patients from unexpected out-of-network charges. If you received care at an in-network facility but were billed by an out-of-network provider (such as an anesthesiologist or radiologist you did not choose), you may only be charged in-network rates. Our audit flags potential No Surprises Act violations.

Question 9

Can I upload multiple bills?

Accepted Answer

Yes. You can upload several bills from the same medical episode (for example, the hospital bill, the anesthesia bill, and the radiology bill from one surgery) and we will audit them together, including cross-billing checks. Each medical episode counts as one audit.

Question 10

How does the multi-bill pack work?

Accepted Answer

The $75 pack gives you 4 full audits valid for 12 months. After purchase, 3 free claim codes are sent to your email. Use one code per additional audit at checkout. Each code is single-use and expires 12 months from purchase.

Frequently asked questions

How BillSurgeon works